GRIEVANCE AND REFUNDS POLICY
Cartplus.in has been created to ensure that its users have a transparent access to resellers and hence we believe that trust is the basis of initiating the transaction. In case the exhibited product does not match its descriptions then the same can be returned or exchanged provided that the original seal is not tampered with and that the product has not been used or mutilated.
You may shoot a video of the delivered product and send it to us with your grievance and we shall address the same by intervention and resolve the issue in a fair manner.
We have a grievance redressal system and shall do all that is possible to resolve disputes, if any fairly and judiciously.
Refunds shall be permitted in case of cancellation of the transaction before delivery or after a dispute has been raised and resolved in favour of the user. However, no refunds shall be made in cash and shall be mandatorily processed through banking channels and may take upto 15 days to reflect in the user’s bank account.
Please allow us 48 hours to respond to your request.